Intercom

Integrates with Intercom to provide filtered access to conversations and chats, enabling detailed analysis of customer interactions and support trends.

Installation Instructions

README: https://github.com/fabian1710/mcp-intercom

MCP Intercom Server

A Model Context Protocol (MCP) server that provides access to Intercom conversations and chats. This server allows LLMs to query and analyze your Intercom conversations with various filtering options.

Features

• Query Intercom conversations with filtering options:
  • Date range (start and end dates)
  • Customer ID
  • Conversation state
• Secure access using your Intercom API key
• Rich conversation data including:
  • Basic conversation details
  • Contact information
  • Statistics (responses, reopens)
  • State and priority information

Installation

1. Clone the repository:

git clone https://github.com/fabian1710/mcp-intercom.git
cd mcp-intercom

2. Install dependencies:

npm install

3. Set up your environment:

cp .env.example .env

4. Add your Intercom API key to .env:

INTERCOM_API_KEY=your_api_key_here

5. Build the server:

npm run build

Usage

Running the Server

Start the server:

npm start

Using with Claude for Desktop

1. Add the server to your Claude for Desktop configuration (~/Library/Application Support/Claude/claude_desktop_config.json on macOS or %AppData%\Claude\claude_desktop_config.json on Windows):

{
  "mcpServers": {
    "intercom": {
      "command": "node",
      "args": ["/path/to/mcp-intercom/dist/index.js"],
      "env": {
        "INTERCOM_API_KEY": "your_api_key_here"
      }
    }
  }
}

2. Restart Claude for Desktop

Available Tools

search-conversations

Searches Intercom conversations with optional filters.

Parameters:

• createdAt (optional): Object with operator (e.g., ">", "<", "=") and value (UNIX timestamp) for filtering by creation date.
• updatedAt (optional): Object with operator (e.g., ">", "<", "=") and value (UNIX timestamp) for filtering by update date.
• sourceType (optional): Source type of the conversation (e.g., "email", "chat").
• state (optional): Conversation state to filter by (e.g., "open", "closed").
• open (optional): Boolean to filter by open status.
• read (optional): Boolean to filter by read status.

Example queries:

• "Search for all conversations created after January 1, 2024"
• "Find conversations updated before last week"
• "List all open email conversations"
• "Get all unread conversations"

Security

• The server requires an Intercom API key to function
• API key should be stored securely in environment variables
• The server only provides read access to conversations
• All API requests are made with proper authentication

Development

1. Start development mode with auto-recompilation:

npm run dev

2. Run linting:

npm run lint

Contributing

1. Fork the repository
2. Create a new branch for your feature
3. Make your changes
4. Submit a pull request

License

MIT